Terms of Service

info These terms apply to all users of our analytics platform and related services.

analytics What We Provide

• Analytics Platform: Business intelligence tools for Second Life marketplace merchants
• Data Processing: Analysis of sales transactions, customer behavior, and product performance
• Real-time Integration: ANS webhook system for live marketplace data
• Historical Analysis: CSV upload and processing for historical business data
• Support Services: Customer support, documentation, and technical assistance

person_add Account Creation and Security

• You must be the owner or authorized user of the Second Life avatar account
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized access to your account
• One account per avatar - multiple accounts for the same avatar are prohibited
• You must provide accurate and complete registration information

payment Subscription and Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is processed in Second Life Linden Dollars (L$)
• Subscriptions do not automatically renew - all extensions must be purchased manually in-world
• Monthly subscriptions are non-refundable - we recommend trying 1 month first
• Annual subscriptions may be refunded (minus 1 month fee) if cancelled within 30 days
• Service may be suspended for non-payment after a grace period

block Prohibited Activities

You may not use our service to:

• Upload false, misleading, or fraudulent data
• Attempt to access accounts or data belonging to other users
• Reverse engineer, decompile, or attempt to extract our source code
• Use automated tools to scrape or harvest data from our platform
• Interfere with or disrupt our service or servers
• Violate any applicable laws or regulations
• Share your account credentials with unauthorized persons

check_circle Permitted Use

You may use our service for legitimate business analytics purposes related to your Second Life marketplace activities, including analyzing sales data, understanding customer behavior, and optimizing your business performance.

schedule Service Level Expectations

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• Customer support is available through our ticketing system
• We reserve the right to modify or discontinue features with reasonable notice
• Data backups are performed regularly but users should maintain their own copies

Service "As Is"

Our service is provided "as is" without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of any analytics data or insights provided by our platform.

Limitation of Damages

Our liability to you for any damages arising from the use of our service is limited to the amount you paid for the service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

info Our Fair Refund Approach

We believe in letting you try our service risk-free. Here's how our refund policy works:

• Start with 1 month: We encourage all new users to try our 1-month subscription first
• No automatic renewal charges: If you don't like the service, simply don't renew - you won't be charged
• Monthly subscriptions: Non-refundable (since you can try just 1 month with no commitment)
• Annual subscriptions: If you decide within 30 days it's not for you, we'll refund the full amount minus 1 month's fee

schedule Refund Timeline

Annual subscription refunds must be requested within 30 days of purchase. Refunds are processed within 5-7 business days and returned in the same currency (Linden Dollars) used for purchase.

person_remove Termination by You

To cancel your subscription, simply don't make another payment when your current period expires. All subscription extensions must be purchased manually in-world - there are no automatic renewals or charges.

warning Termination by Us

We may suspend or terminate your account for:

• Violation of these Terms of Service
• Non-payment of subscription fees
• Fraudulent or abusive behavior
• Extended periods of account inactivity (over 12 months)

schedule Changes take effect 30 days after notification unless you terminate your account.

These Terms of Service are governed by the laws of the jurisdiction where our service is operated. Any disputes will be resolved through binding arbitration or in the courts of competent jurisdiction.

You agree to resolve any disputes individually and waive the right to participate in class action lawsuits.

email Please use our contact form for questions about these terms.